Privacy policy
Last updated October 14, 2026.
1. Who we are
Flyvana (www.getflyvana.com) is a US online travel agent. This policy explains what personal information we collect when you use our website, why, who we share it with and the choices you have.
2. What we collect
Account: your email address and sign-in details if you create an account. Travelers: names, date of birth, gender, phone number and email for each traveler. Bookings and payments: your itinerary, prices paid, extras, changes and refunds. Card payments are processed by our payment processor, Stripe. We never see or store your full card number.
3. Why we collect it
To book your flights with airlines and travel suppliers, send booking confirmations and service emails (such as changes or cancellations), help you when you contact support, and prevent fraud and misuse.
4. Who we share it with
Airlines and travel suppliers that need your details to issue and service your booking; our payment processor (Stripe); and the service providers that host our website, database and email delivery, who process data only on our behalf. We do not sell your personal information or share it for cross-context behavioral advertising.
5. Cookies and sign-in
We use essential cookies and browser storage to keep you signed in and remember your booking in progress. We don’t use advertising cookies.
6. How long we keep data
We keep booking and payment records for as long as needed to service your trip and meet legal, tax and accounting requirements (generally up to 7 years). Account data is kept until you delete your account.
7. Security
We use encryption in transit, access controls and reputable providers to protect your data. No system is perfectly secure, but we work to protect your information.
8. Your rights
You can ask to access, correct or delete your personal information. Residents of California and other US states with privacy laws may have additional rights, such as knowing what we collect and opting out of sale or sharing (we don’t sell or share). We won’t discriminate against you for using these rights. Email support@getflyvana.com; we may need to verify your identity. Some booking records must be kept for legal reasons.
9. Children
Our service is not directed to children under 13, and we don’t knowingly collect their information except traveler details a parent or guardian provides to book a trip.
10. Changes
We may update this policy. We’ll change the date above and, for significant changes, let account holders know.
11. Contact
Questions? Email support@getflyvana.com.